The foundation of every business is to have efficient workstations that drive productivity. Any day-to-day issues with these can lead to an enormous waste of time and resources for your company. To keep your Mac, PCs and other peripherals functioning efficiently, you need expert support as per your needs.

Although our Help Desk supports new users and equipment set-ups as well as other desktop projects, our first priority is to resolve high-priority incidents that impede an existing client’s ability to work. Therefore, we divide our services into two primary categories; Real-Time and Desktop Project Requests. This approach offers many benefits to our clients:

• Ensures that when you have a top priority issue, our frontline technicians are available to serve you immediately
• Minimizes the time you spend on the phone while our technicians work, thus delivering a superior customer experience.
• Enables us to offer low prices and provide additional services at no charge by leveraging our less expensive NOC resources when direct client interaction isn’t required.

At the heart of any successful, efficient business is an IT infrastructure that is unfailingly reliable, extremely secure, industry compliant, and continuously monitored by a desktop support analyst. If it doesn’t sound like your company, simply call on Tech 365’s Help Desk and let our trained Desktop Support technicians handle your ongoing system administration, preventative maintenance, systems monitoring, and hardware repair so you can focus on your core business functions.